The Coffee Company Testimonials

A few words from our fans...


Just to let you know that the parts arrived safely, many thanks for great service!
 

— Richard based in Sheffield, UK

I just want to say a HUGE THANK YOU to you and your team for delivering on our last minute request for 30 keepcups! They were so popular! Our staff have already commented on how they have used them several times already. I just wanted to thank you so much for your amazing fast service. I really appreciate it!
 

— Michelle, Foot Mechanics based in Tauranga, NZ

Just got my coffee mugs thanks. PERFECT.

— Dave based in Levin, NZ


I can’t tell you how delighted I am on receiving your response today.
It was disappointing to open (my faulty birthday present. I have a Bialetti coffee maker and is great, very pleased with the company’s action with faulty goods. Looking forward to receiving the new one.
Will make family and friends aware of your business. 
We are planning a touring trip with our caravan in the next couple of months and will be sure to visit.
(A very happy customer)
 

— Maria based in New Plymouth, NZ


I have tried several different approaches to making espresso without electricity for my off-grid adventures, and this is the first one that actually works. 
I am quite blown away by the quality I was able to produce without even experimenting. 
It is not too far off my actual rancilio espresso machine at all. Amazing product - and feels like it is solidly built. 
Will recommend, including your services! 
 

— Thomas based in Wellington, NZ

Awesome news. Thanks Ange. Look forward to receiving it. Your service has been amazing. We be sure to shop here again. Thanks a bunch.
 

— Barac based in Whangarei, NZ

I recently purchased a stovetop coffee maker online. Ange at The Coffee Company was very responsive when I asked questions about the stock, and helped to make the order as smooth as possible.

— Nicole based in Auckland, NZ

I have just received the package with the seals in it. Thank you so much! 
I've had a bit of difficulty sourcing these in NZ in the past, so I'm really grateful for your help, and real friendly service too. I'm stoked. 
 

— Anne based in Auckland, NZ

My order arrived by courier this morning. I only placed it yesterday ... love your service!!!

 

— Ian based in Balclutha, NZ

Hiya. Got my coffee maker today. Thank You. Just wanted to say that I was most impressed with the recycled packaging. Good one! Have shared your sticker that was on the outside on Facebook and had lots of like already :-)

— Joanna based in Levin, NZ

Thanks so much. You've been amazing to deal with.

— Jennifer based in NZ

Many Thanks for speedy service. Funds now in your account. Look forward to future business. You’re Awsome!

— John based in Blenheim, NZ

The orange cups are awesome, love them.

Thanks for the wonderful quick service.

— Pauline based in Cambridge, NZ

Thanks Iain and Ange, Bialetti coffee pot & seals arrived, fantastic service and the fridge magnet says it all.  Happy Christmas guys and here's to lots of coffee in 2017.

— Jude based in Otaki, NZ


Received my double walled glasses today, that was quick! Many thanks, they are perfect !!  
If you want to know how I found your company, it was of course through Google, there were other companies that came up but I was fixed on Bodum glasses and I liked your website and pictures, as well as price. And it proved to be a good choice as you were so helpful.
Merry Christmas and thanks again for your help.

— Janis based in Wellington, NZ

Thanks for the sample Nespresso type pods that arrived with the shot cups.. I do appreciate the level of service you and your company has.  Rest assured, you have a new customer.

— Paul based in Auckland, NZ

Excellent service, I ordered from the UK for a gift for my parents, I mentioned this and the kind guys at The Coffee Company Ltd and they hand wrapped the items and delivered them to my parents home the next day for free! Fantastic dedication and very prompt customer service, would highly recommend. Possibly should offer a paid wrapping service for online orders, although I'm sure it's in the pipeline.

— James based in UK

Amazing customer service, great products. I would not hesitate for even half a second to buy from The Coffee Company again.

— Colin based in California, USA

Excellent the order arrived this morning, thank you very much.
Excellent & prompt service.
 

— Linda based in Canterbury, NZ

I put one of my friends onto your website the other week as he was looking for a new coffee machine, and he managed to get the last one of your Ascaso Basic machines for a very good price! You’d run out but then found one without packaging that you’re sending to him. He was stoked and also very happy with the friendliness of your service.

Anyway, you guys are great and thanks again for your help.

— Jeremy based in Auckland, NZ


Hi Iain, Ange and The Coffee Company, Just thought I would write to thank you for your fantastic service.  My stovetop coffee pot seal broke and not knowing about replacement parts or even the brand of my machine my first thought was oh well I will have to buy another.  Then I thought I will do a google search.  Your company appeared on page one ( amongst the USA brands) which was great .  A quick phone call and a prompt cheerful and helpful response gave me peace of mind at not having to recycle an expensive machine.  Checking out the other products on your clear and easy to scroll through website showed so many interesting products I was tempted to get a truckload !  Well, I added a few more - so easy to do with fast and clear descriptions.  An email to clarify bits, fast reponse and a very friendly service made me feel like I was purchasing  from friends rather than a nameless faceless company.  
Very fast communication, delivery ( with great and fair shipping costs) and products makes it a pleasure to shop.  I would wish you all the best but you do not need any wishes as your actions speak for themselves and  your service, interesting quality products mean you will be making us happy and content customer for a long time to come.  
 

— Warren, Blue Earth Skincare based in Ashburton, NZ


The decanter arrived at 7 am this morning – just in time!  Thank you for keeping me so well informed, and doing a great job.
 

— Lisa based in Whanganui, NZ


I would like to thank the Coffee Company and in particular Ange for going above and beyond! Ordering so close to Christmas I knew there was a chance the glasses I wanted wouldn't arrive in time but Ange did everything she could to ensure I got them quickly. It's so nice to receive such amazing, friendly service and I must mention that the glasses I received were amazing!! Thanks so much!
 

— Alyssa based in Wellington, NZ


Just wanted to say thanks so much - it arrived today - I am blown away by how quick the whole process has been!!
 
Thanks so much from myself and my very happy husband:)
 
 

— Claire based in Auckland, NZ

I needed e.s.e pods to replace the Illy ones that are no longer available. Your ones are vastly superior. Super quick delivery as well. Many thanks. 

— Loretta based in Alexandra, NZ