Terms, Conditions, Policies, and all the serious stuff!



    The Coffee Company is a New Zealand owned company, all The Coffee Company website activities come under New Zealand legal jurisdiction.

    The Coffee Company is based in Tahunanui, Nelson and is proud to be locally owned and operated.

    The Coffee Company is committed to following fair business practices. To this end we assure customers that we faithfully observe our obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

    Acceptance of terms and conditions. These terms and conditions are the terms on which The Coffee Company Limited offers you access to the Services and the Website. By registering as a member of The Coffee Company or purchasing from The Coffee Company website you accept these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the Services.

    Amendment of the terms and conditions. The Coffee Company may amend these terms and conditions in whole or in part from time to time. Amendments will be effective immediately, upon posting of the amended terms and conditions on this website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Services represents your agreement to be bound by the terms and conditions as amended. These terms and conditions were last updated 9 February 2021.


Prices displayed on The Coffee Company website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retrospectively applied to accepted orders. Prices may be adjusted for any reasons and may vary at any time. All prices are quoted in New Zealand Dollars on the website and in any other correspondence.


The Coffee Company asserts the right to the copyright of all aspects of the website, except the trademarks, slogans, logos or design of the products displayed.

Payment Options

The Coffee Company offers customers multiple payment options. The Coffee Company utilises Stripe for online credit card transactions. For online orders, customers can also elect to checkout using PayPal or Laybuy.com. The Coffee Company customers can also elect to carry out a manual bank transfer payment from their personal bank accounts. Customers should select the Bank Transfer prompt during check out if this is their preference. Customers will be emailed an invoice with The Coffee Company’s bank account details at the completion of their purchase. Customers are to arrange for the payment to be made to The Coffee Company, the invoice detailed is also to be entered in your bank transfer. The Coffee Company will email customers informing them when their funds have been cleared in The Coffee Company account.

Order Cancellation

Though The Coffee Company will endeavour to supply orders placed and accepted on this website, order placement and acceptance do not constitute an obligation to supply. The Coffee Company reserves the right to cancel any order without notice. The Coffee Company’s obligation will be limited to protections provided by the Consumers Guarantees Act 1993 and the Fair Trading Act 1986. In the event of any cancelled order; cheque or direct debit will be refunded in accordance with the Consumer Guarantees Act 1993. In the event that a credit card payment is processed for a cancelled order, refunds will be processed in accordance with the Consumer Guarantees Act 1993. Customers who wish to cancel any order must notify The Coffee Company by email by 10am on the next business day following the date of the order. Any orders cancelled due to change of mind will incur transaction fees relevant to the chosen payment method as these are unable to be recouped by The Coffee Company. 

Returns Policy

All product returns by customers, regardless of reasons, are to contact The Coffee Company in the first instance via email or phone. Customers will be sent a Guarantee Claim Form Questionnaire which is to be filled in and attached to the returned goods. The Coffee Company will only accept returns for the following reasons;

a. Goods damaged prior to delivery
b. Goods with manufacturing faults
c. Goods supplied incorrectly
d. Goods that vary from their description on The Coffee Company website

If for any of the above reasons customers are not happy with their purchase they can contact The Coffee Company within 7 days for a full replacement or refund. Returned freight costs are to be met by the customer using a The Coffee Company approved courier unless the return is for a reason detailed in points a-d above in which case The Coffee Company will meet the courier cost.

The 7 day returns policy is not applicable to consumable items such as coffee beans in any format, drinking chocolate, tea, cleaning items and any other consumable item.

Faulty or Damaged Goods

Wherever possible, The Coffee Company will undertake to repair or replace any goods damaged prior to delivery. Damaged or faulty goods will be either repaired or replaced at the discretion of The Coffee Company. Where repair or replacement of damaged or faulty goods is not possible, a full refund will be issued for the value of the damaged goods. Damaged goods must be returned to The Coffee Company in accordance with our return policy.


After your payment has been received please allow up to 5 working days for the parcel to be delivered. As we courier the product through Aramex Couriers, we will be able to track where your order is for you at any time.  On occasion, due to circumstances beyond our control our delivery period may take longer than this.  If this happens we will endeavour to contact you and explain the reason behind the delay. The Coffee Company will not be responsible for refunds or returns on any items that have been repurchased by the customer within this 5 day period, prior to parcel delivery.

Security of your login information

You are responsible for keeping your login information, including your email address and password, secret and secure. Without limiting the foregoing, you agree; a. not to permit any other person to use your user name or membership; and b. not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your membership that may allow them to gain access to your membership.

Emails and newsletters

The Coffee Company will send you emails relating to your membership, transactions and other activities on the website, and for the promoting and marketing other The Coffee Company products and services to you. The Coffee Company may also send regular electronic newsletters to members. Newsletters will contain clear and obvious instructions for how to unsubscribe from the mailing list.

The Coffee Company provides this site on an as-is basis and makes no representations of any kind for the operation of the site, as well as for all information, products, materials and services as associated. The Coffee Company does not warrant that any information available on the Coffee Company website is accurate, current or complete.  The Coffee Company is not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties. The Coffee Company makes no guarantee that the site will meet your requirement or be uninterrupted, timely, secure or free of errors.


On occasion The Coffee Company may offer items to customers on pre-order. This enables customers to secure new and exciting products prior to arrival in New Zealand. Once The Coffee Company receives pre-ordered products, they will be dispatched to all relevant customers. All pre-orders must be prepaid in full at the time of order placement, and prior to shipment. Delivery times are dependent on international freight timelines. The Coffee Company will endeavour to provide customers with the best estimated arrival date and update this via email communication whenever required. Should a pre-order product not land in New Zealand for any given reason, The Coffee Company will refund all customers who have purchased the item in full. 

Contact Details

Please email us at orders@thecoffeecompany.co.nz or phone us on (03) 548-5656

All goods are to be returned to; The Coffee Company Ltd, 130 Hardy Street, Nelson 7010.